Hook: Why Websites Fail to Make Money by McDermott Andrew & McDermott Rachel
Author:McDermott, Andrew & McDermott, Rachel [McDermott, Andrew]
Language: eng
Format: epub
Publisher: WiseToWeb
Published: 2013-09-29T04:00:00+00:00
Dump too many problems on people in your message and they become overwhelmed. They simply freeze. Instead of going for what you’re offering (or even a competitor) they do nothing. A straight forward example of this is the dreaded wall of text.
What do we do when we see this? Most of us freeze or ignore the message.
Source: http://blog.ziggytek.com/2011/06/06/apples-retail-anniversary-poster-isa-wall-of-text/
And then there’s timing. Share problems at the wrong time and you get the wrong reaction. Upsell at an inappropriate time or fail to discuss a problem when you were supposed to and customers are angry.
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